/ / / / Job Opportunity at Vodacom Tanzania, Head of Department- M-Commerce Operations

Job Opportunity at Vodacom Tanzania, Head of Department- M-Commerce Operations


Job Title: Head of Department: M-Commerce Operations

 JOB PURPOSE

  • To own the M-Commerce operational systems and support all internal divisions in the effective performance of their operational processes related to M-Commerce products and services


KEY ACCOUNTABILITIES

  • Supporting the IT and Network Divisions, be the business owner of the M-Commerce systems, managing upgrades, change requests and incidents, capacity planning and monitoring and technical roadmaps.
  • Supporting the Customer Service and Distribution Divisions, define and monitor the customer experience for consumer, business and distribution users of the M-Commerce systems, including testing of changes, training of customer facing teams, and 2nd line support for distribution and business customers.
  • Supporting the Sales and Distribution Divisions, manage the sales activation process for distribution and business customers on the M-Commerce systems.
  • Supporting the Legal and Regulatory Division, implement AML and compliance controls and monitoring, data clean up and sanitization, reconciliations, audit and fraud management and Central Bank Reporting and oversight support.
  • Perform M-Commerce product operations and processes, including reconciliation with 3rd parties, month end reporting on operational indicators and performing operational reports to support finance, sales, distribution and customer service teams.


QUALIFICATIONS & EXPERIENCE

  • 5-10 years relevant experience in a senior management role within an M-Commerce environment, having being exposed to all disciplines.
  • Relevant post graduate diploma or degree, commercial focus preferred
  • Swahili & English (fluent)


CORE COMPETENCIES

  • Operational Management – experience with management of large teams achieving deadlines
  • Partner Management – delivery of results through partners and SLA’s
  • Customer focused – passionate about delivery of results to internal and external customers
  • Commercially astute – solid understanding of market, competitor, & customer
  • Process-and Control Oriented – solid understanding of key cross-functional processes touching m-commerce; able to play an efficient role; able to spot optimization and risk management opportunities
  • Strong Analytical skills – able to assess reports, identify issues, root cause, and recommend solutions, expert spread sheet skills a distinct advantage.
  • Financial Management – develop and manage budgets, drive down costs wherever possible.
  • Inspirational Leadership – develop and maintain great working environment throughout all levels of m-Commerce division.Source: AjiraLeo Tanzania
  • Presentation and communication skills – superior, both written and oral. Experience in report writing an advantage, expert word processor and PowerPoint skills a distinct advantage  


MODE OF APPLICATION: APPLY ONLINE
Job Type : Full-time
Employment Type : Permanent
Closing Date : 03-Jun-19, 11:59:00 PM

TO APPLY CLICK HERE