/ / / / Job Opportunity at Vodacom, Head of Department: M-Commerce Operations

Job Opportunity at Vodacom, Head of Department: M-Commerce Operations

Head of Department: M-Commerce Operations  

JOB PURPOSE

To own the M-Commerce operational systems and support all internal divisions in the effective performance of their operational processes related to M-Commerce products and services

KEY ACCOUNTABILITIES

  • Supporting the IT and Network Divisions, be the business owner of the M-Commerce systems, managing upgrades, change requests and incidents, capacity planning and monitoring and technical roadmaps.
  • Supporting the Customer Service and Distribution Divisions, define and monitor the customer experience for consumer, business and distribution users of the M-Commerce systems, including testing of changes, training of customer facing teams, and 2nd line support for distribution and business customers.
  • Supporting the Sales and Distribution Divisions, manage the sales activation process for distribution and business customers on the M-Commerce systems.
  • Supporting the Legal and Regulatory Division, implement AML and compliance controls and monitoring, data clean up and sanitization, reconciliations, audit and fraud management and Central Bank Reporting and oversight support.
  • Perform M-Commerce product operations and processes, including reconciliation with 3rd parties, month end reporting on operational indicators and performing operational reports to support finance, sales, distribution and customer service teams.

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