Job Title: Retail Assistant - Zanzibar
Please note this role will be based out of Zanzibar
Job Purpose
- The main purpose of this job is to support the Store Supervisor by ensuring that the retail channel is developed to its fullest potential by offering customers the highest standards of service & products
- Responsible for the store, contents and store operations in the absence of the Store Supervisor
- Ensure on-trade orders are picked and delivered
Key Position Accountabilities
The job holder is responsible and accountable for (but not limited to) the following:
- Ensure the retail procedure is implemented to and in compliance with local regulations
- Prioritize customer service & implement customer service charter at all times in order to maximize customer satisfaction and service ratings
- Process the on-trade orders from start to finish which includes, picking and preparing the order for delivery to ensure that orders are delivered in a timely manner
- Coordinate all the administration and documentation of customer accounts in an organised and transparent manner so all employees can have access to this documentation and understand it, if needed
- Advise the Retail Supervisor and Sales Manager of new promotional ideas to encourage customer footfall & increased spend
- Analyze category sales in order to identify growth areas and potential in the stores stock holding
- Track the monthly invoices to monitor footfall and average spend per invoice to show trends in the business and allow the Retail Supervisor to analyse this information
- Monitor competitor activity and implement plans to ensure we stay ahead of competition
- Complete a timely compilation of report to ensure that management are kept informed
- Complete a quarterly stock check of warehouse and regular in store stock checking to ensure that all goods are accounted for
- Perform other duties as requested by the Line Manager
Selection Criteria
Essential:
- 2 years experience in the Retail industry
- Good level of verbal and written English
- Working knowledge of Microsoft Office and POS operation
Desirable:
- Experience within the liquor industry
- Knowledge of alcoholic beverages and brands
About us
Maritime and Mercantile International (MMI) is a subsidiary of Emirates Group. Headquartered in Dubai, we are an ambitious business on the way to becoming one of the world’s leading independent beverage distributors. We are committed to sustainable growth through service excellence and innovative sales & marketing – achieving leadership across carefully chosen categories and regional markets. At a glance: Number one beverage distributor in the UAE and Oman Significant travel retail experience, supplying regional duty free retailers and operating Duty Free Dubai Ports Overseas joint ventures with partners in Zanzibar, the Maldives, Singapore, Sri Lanka, the Seychelles, Tanzania, Ethiopia, Thailand and India.
Total operations cover 42 countries across four key geographical regions – East Africa, the Gulf and Middle East, Indian Ocean and South East Asia MMI specialises in beverage marketing, sales and distribution. Our experience and expertise give us a unique understanding and respect for the cultural differences and common interests of the communities in which we operate. These are the qualities which help us to connect with our customers at every touch point in increasingly smart, accessible and relevant ways. MMI builds long-term brand partnerships across multiple beverage categories. Our continued success comes from a combination of an international presence in high growth markets, unique logistics capabilities and investment in fresh new hospitality and retail concepts.
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Sunday, May 26, 2019
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Nafasi za kazi 2019