/ / / / Chief Operations Officer Job at Empower Group Limited

Chief Operations Officer Job at Empower Group Limited



Position: Chief Operations Officer
Type: Full Time
Deadline: 06th February, 2019
Category: Insurance
Location: Dar-es-Salaam
Job Level:  Senior Manager

Roles and Responsibilities 

  • In liaison with the Underwriting Manager, ensure that the underwriting policies reflect the country’s strategic risk management framework and are observed at all times;
  • In liaison with the Claims Manager, ensure that the claims policies reflect the company’s strategic risk management framework and are observed at all times;
  • Ensure that the company meets operations efficiency in claims and underwriting procedures;
  • Carry out market intelligence to ensure the company is in tandem with industry trends and adopts pricing mechanisms that ensure profitability;
  • Put in place control mechanisms that enable a measure of service satisfaction by agents, brokers, customers and the regulator;
  • Put in place standards for interdepartmental service level agreements that will improve the company’s service ratings;
  • Set and monitor operational budgets;
  • Ensure that service to customers and procedures meets their expectations
  • Manage key relationships with clients, intermediaries and service providers in the market;
  • In liaison with the Underwriting Manager ensure that the company has in place a robust and optimal reinsurance program
  • Ensure the establishment and management of a versatile risk survey function
  • Perform any other duties as may be assigned from time to time; and
  • Deliver on performance requirements as defined in the departments’ strategy map, balanced scorecard and Personal Scorecard.


Educational Qualifications 

  • Relevant Bachelor’s Degree; MBA is an added advantage. 
  • Professional qualification in Insurance (ACII) or equivalent 


Experience Requirements 

  • 10 years’ experience, 4-5 of which should be in a managerial capacity in a busy environment. Commercial and general management experience in a company of approximately similar size or larger 
  • Extensive experience in ensuring operational risks are identified and managed. 
  • Significant experience in process mapping and restructuring to obtain optimal operations with a focus on cost containment.

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