Customer Service Officer (Dodoma & Arusha)
Job Purpose
Maximize client’s satisfaction through provision of high quality services. Responsible for processing activities at branch
Key Responsibilities:
o Achievement of contacted targets in the branch
- Ensure documents received from clients are complete and accurate and forwarded to back office for validation and processing of transaction
- Preparing savings/current account opening pack, ensuring the same is accurately compiled and forward to back office for processing
- Requesting and issuing cheque books, control and manage cheque book library
- Ensure efficiency and accuracy on processing of FDR, stop payments, handling of unpaid cheques, special clearance and other transaction instructions for further processing at back office
- Identify cross selling opportunities and leads refer them to sales team
- Ensure that your manner of communication, personal appearance and presentation is of professional manner
- Ensure all clients instructions are actioned immediately and followed up regularly, in order to honor commitments made to clients
- Ensure all fees and charges are collected for service rendered a s per the policy and prevailing tariff
- Ensure complain and query register is updated on daily basis, follow-up is done and feedback as provided to client
o Customer Service and Relationship Building
- Serve clients with professionalism ethics
- Report clients complains to client relations manager immediately
- Maintain neat and tidy environment all the time
- Communication to clients should be done professionally
- Ensure accuracy and efficiency when dealing with clients o Controls, Compliance and Risk Management (adherence to banks policies and procedure)
- Follow service and transaction procedures as per manuals and circulars Ensure adherence to all banks process, policies and procedure manuals
- Ensure adherence to banks risk and control policies
- Keep yourself updated with regard to KYC, Compliance and AML Regulations
Qualifications, Knowledge and Experience
- A degree in Business Administration, Economics, Commerce, Banking or related discipline.
- At least three to seven (3-7) years working experience in a similar position in banking/financial institution.
- Knowledge of Mission of the bank. Strategic thinking skills – Developing business strategies.
- Planning, directing, high professional standards, aggressiveness in goal setting and achievement.
- Strong written and oral communication skills.
- Strong written and oral communication skills with ability to write documentation in a concise and focused style.
- Excellent and well developed interpersonal and organizational skills.
- Must be a team player, very self-motivated and able to manage and prioritize workload with minimum supervision
- Computer literate.
REMUNERATION
TIB Corporate Bank Limited is an equal opportunity employer. The bank offers competitive remuneration package, career development opportunities and conducive working environment. Please ensure that you mention mabumbe.com as the source of this job advertisement.
MODE OF APPLICATION
Qualifying candidates should apply in writing to or lodge their applications at the email address below, enclosing:
An application letter showing how they meet the post’s requirements.
Comprehensive curriculum Vitae.
Copies of relevant certificates and awards.
Contact address including telephone number(s) and/or email address(s) if available.
Names and full addresses of three referees.
Closing Date is Thursday, 7th March 2019
THE MANAGING DIRECTOR,
TIB Corporate Bank Limited,
Samora Tower – 7th Floor,
Samora Avenue/Bridge Street,
P.O. Box 9102, Dar es Salaam.
Tel: +255 222 162440
Or apply by Email: recruitmentcbl@tib.co.tz
Only Shortlisted applicants will be contacted.
TIB Corporate Bank Limited is an equal Opportunity Employer
Thursday, February 21, 2019
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Nafasi za kazi 2019