/ / / / IT Manager at The Residence Zanzibar

IT Manager at The Residence Zanzibar

IT MANAGER

Other Zanzibar District Zanzibar

Description

  • As a primary contact for servicing the computer hardware you will manage and monitor all computer hardware and make sure systems are installed properly and working efficiently.
  • Understand all standards and customized features and functions of the Hotel Front Office System (oracle suite 8)
  • Ensure that all computer media saves, and back-ups are completed, documented and stored per specifications
  • Notify department heads (HODs) on current computer related issues, new releases, MIS trends, viruses etc.
  • Manage the configuration reports, program files and data files on the computer systems to ensure maximum operating efficiency
  • Train employees to enable them to take responsibility during the absence of IT colleagues.
  • Be primary contact with all computer-related external vendors
  • Ensure all hotel routine maintenance for IT equipment comply with policies and standard
  • Ensure all hotel policies and information securities comply with standards.
  • Run routing software/hardware inventory check and report the status to hotel management team
  • Inspects the Network performance and redo the network design if necessary to meet the hotel operation needs
  • Take preventive measures to foresee, identify and analyze the potential system performance issues
  • Establish and achieve quality and guest satisfaction goals. Help guest with their requests and complaints making sure you maintain a high level of guest satisfaction·


Qualifications

  • A university degree from accredited institution of higher in IT or any other related IT field
  • Five (5) year’s post qualification experience with two (2) years’ in a similar position, in a hospitality industry
  • Thorough working knowledge of alcatel network switches, alcatel PABX system and structured cabling both data and voice.
  • Clear understanding of network segmentation using vlans
  • Experience in hotel systems (Materials Control - MC, SUN system, Oracle Suite 8, Micros m9700)
  • Strong analytical and problem-solving skills
  • Knowledge of online reputation tools is an added advantage
  • Great communication skills
  • A team player, proactive, responsible, hardworking and able to work under pressure


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