Job Opportunity at REDESO, Help Desk Officer

Relief to Development Society (REDESO) is a national non-governmental organization, registered under the Non-Governmental Organization Act, 2002 with Certificate No. 1466 in Tanzania. The organization is engaged in Humanitarian and Community Development projects implemented under the humanitarian to development nexus concept. In the areas of our operation, Local Government has been always one of our key partners. REDESO is a partner with UNHCR serving Burundian and Congolese refugees in North-western Tanzania and urban caseload in Dar es Salaam.

REDESO invites interested qualified and competent Tanzanians and international expatriates who meet the listed criteria to apply for the following positions:

Help Desk Officer (1 Post)

Location: Kasulu

Reports to: Senior Camp Officer

Job summary

Help desk officer will be responsible in providing assistance to persons of concern regarding various issues in connection with daily REDESO operations within the camp. He will also be responsible in receiving and gathering all vital information concerning environmental and energy matters from the refugees and communicate them to REDESO field team for technical and professional intervention.

Minimum Qualifications

Diploma in Sociology and other social science courses.
3 years working experience in humanitarian and community development programs.
Strong knowledge and experience of customer service practice.
Strong oral and written communication skills.
Good learning skills.
Problem-solving skills.

Main Job Duties and Responsibilities

To respond to requests for technical assistance and other information from persons of concern.
To provide proper advise and appropriate action to the person of concern regarding the reported issue.
To communicate with REDESO field team on the issues that require immediate intervention.
To properly record all matters and information as well as to produce timely report as required.

All interested candidates should submit their applications before Wednesday 27th November, 2019

Note:

REDESO is an equal opportunity employer Women are highly encouraged to apply.

All interested candidates should submit their applications via email: recruitment@redeso.or.tz or redeso-hq@redeso.or.tz

For any inquiries, you should not hesitate to contact this office mobile number: +255786 740 746.