Job Opportunity at CVPeople Tanzania, Operation Executive

Operation Executive

Full time

Dar es salaam , Tanzania

Job Description

Position Overview

Reporting to the Regional Vice President, the General Manager is responsible for managing the overall performance of a location to include, revenue, profitability, performance, expenditures and staffing through delegation of tasks and duties. They will lead, direct, manage and oversee each department ensuring efficiency, financial stability and compliance with all customer protocol agreements. The General Manager may carry a file load to remain in-tune with industry standards and will play a pivotal role in client relationship, and business growth.

Job Duties

Responsible for department's operational systems, processes and policies in support of the organization's visions
Manages and increases the effectiveness and efficiency of the supporting departments (Human Resources, Marketing, Sales and Finance), through the coordination and communication between the business functions
Responsible for short-term and long-term planning, drive initiatives throughout the management team and in the organization that contribute to long-term operational excellence
Ensure efficient collaboration and coordination between departments through communication with managers for successful job completion
Review and approve on-call schedule
May be required to participate in the on-call rotation as the on-call manager; which will include coordinating afterhours emergency services
Ensure all protocols are followed as it relates to insurance, legislation or division specific
Liaison with Health and Safety to ensure compliance
Review equipment and vehicle allocations and make recommendations on replacement, growth or downsizing for upcoming year
Conduct weekly operational meetings with direct reports to review previous month's leads, sales, insurance company scoring results, customer survey and satisfaction sheets and to keep employees up to date with corporate and industry changes
Provide excellent customer service
Work under time constraints to meet specific timelines
Ensure attention to detail and keen sense of safeguarding of other people’s property and information
Participates in and demonstrates an understanding of safety principles and practices; follows all safety policies and procedures to support a safe working environment, including safe operation of machines and equipment
Comply with all policies and procedures, as well as legislative requirements
Proactively communicate job site conditions and concerns that may affect or are affecting completion of the job to key stakeholders.
Attend all ponsored training courses

FINANCIAL

Responsible for the financial management, planning, systems and controls of the branch
Continuously conduct financial reviews to remain current on the state of the business
Audit and manage branch overhead
Prepare, review and adjust financial budget for staffing requirements
Review and approve all overhead and project based invoices for payment
Prepare, review and forecast financial budgets for upcoming year
Track and review monthly and year to date invoicing and accounts receivable to ensure Project Manager and Branch goals are being achieved
Support collection efforts by collaborating with legal and /or collection agencies on overdue accounts
Review and approve bad debt files for write off

PROJECT BASED

Oversee all projects in collaboration with Project Managers and Project Manager Assistants for compliance and profitability
Oversee and direct Project Manager claim assignments for residential, commercial or industrial projects, ensuring accountability and business excellence
Attend job sites to create scope of work and estimate in collaboration with key stakeholders on jobs they may handle or to support Project Managers on large jobs
Secure (work) authorizations and deposits to commence project in accordance with office policies and protocols
Apply and secure building permits as required
Coordinate and schedule approved repairs and deficiencies with departments, subcontractors and customers
Conduct regular meetings with Project Management and Project Manager Assistant teams to review contract and budget on all jobs to ensure profitability
Ensure a certificate of completion is obtained on all projects
Submit interim end of project invoicing and certificate of completion to all relevant parties

HUMAN RESOURCES

Support daily human resources activities and responsibilities
Review and approve staffing requirements, including vacation requests
Conduct interviews with potential candidates
Support on-going HR initiatives and ensure proper communication to all staff throughout the branch
Support training initiatives, both personal and professional, as well as mandatory training as identified by the Human Resources Department
Supervise, coach and mentor all employees
Prepare and conduct performance evaluations
Oversee and participate in Performance Management, ensuring proper accountability and documentation
Request compensation increases
Participate in workers compensation board claims, reviews and accommodations

MARKETING

Support and source marketing opportunities
Prepare, review and pool resources with other members of the management team to review business development, upcoming marketing opportunities and strategies to increase workflow and productivity
Attend industry conferences, meetings and training seminars for continual growth and development of network
Conduct regular office meetings to review recent business development and strategies to increase work-flow and productivity
Identify, incorporate and manage industry “best in class” services, trends and practices offered by

Responsibilities

Human Resources: Maintain employee confidentiality and performance management by coaching leading, mentoring and motivating employees.
Safety: Verify all documents are completed accurately; maintaining employee records and compliance; ensuring compliance of all employees and subcontractors with local laws and policy at all locations and job sites
Accountability: Ability to identify measures of performance and actions needed to improve or correct performance, ensuring accuracy and documentation.
Communication: Ability to communicate effectively and professionally with our staff and customers, both verbal and written
Leadership: Ability to delegate, set expectations, and monitor progress of all direct reports
Time Management: Proven ability to multi-task in a fast-paced office environment and job sites

Requirements

Qualifications

Post-secondary certificate, degree or diploma, preferably in Project Management, Business Management or Construction Managemen
5+ years’ experience in construction, insurance or restoration industry
4+ years’ experience as a Project Manager
4+ years’ experience in a leadership rol
3+ years’ experience in estimating
Experience with Xactimate and Xactanalysi
Excellent time management skills
Excellent decision making, critical thinking and problem solving skills
Knowledge and experience in strategic marketing strategies
Comprehensive understanding of customer service, principles and practices
Eligible to operate a motor vehicle per vehicle polic
Ability to work within a team or independently as needed
Strong written and verbal communication skills
Proven ability to multi-task in a fast paced environment
Intermediate computer experience with Microsoft Office programs such as Excel, Word and Google Suite
Willing to work evenings, on call and weekends when requested
Periodic travel may be required
Criminal Record Check
Physicaal Demands
Frequent lifting from 5-40 lbs, unassisted (from 35-65% of the time)
Occasional lifting from 41 lbs +, assisted (up to 50% of the time)
Access and mobility in tight spaces
Fit Testing – half and full face mask as needed, annual certification required
Working at Heights - over 5 feet, periodically
Sustained periods of standing, sitting, walking, bending, and kneeling

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