CALL CENTRE OPERATORS(15)
EMPLOYER:Job Junction Tanzania
LOCATION:Dar Es Salaam
PURPOSE:
Serves customers by determining requirements answering inquiries resolving problems fulfilling requests maintaining database.
Call Center Operator Job Duties:
- Determines requirements by working with customers.
- Answers inquiries by clarifying desired information researching, locating, and providing information.
- Resolves problems by clarifying issues researching and exploring answers and alternative solutions implementing solutions escalating unresolved problems.
- Fulfills requests by clarifying desired information completing transactions forwarding requests.
- Sells additional services by recognizing opportunities to up-sell accounts explaining new features.
- Maintains call center database by entering information.
- Keeps equipment operational by following established procedures reporting malfunctions.
- Updates job knowledge by participating in educational opportunities.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests exploring opportunities to add value to job accomplishments.
Skills/Qualifications:
- Minimum Diploma certificate
- Must be fluent in Swahili and English
- Customer Focus, Customer Service,
- Data Entry Skills,
- Listening, Phone Skills, Verbal Communication,
- Building Relationships, People Skills,
- Interpersonal Savvy,
- Problem Solving,
- Multi-tasking
CONTACTS:
Mobile: 0623872871
0656116023
Email: jobjunctiontz@gmail.com
Monday, March 1, 2021
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