POST CUSTOMER SERVICE ASSISTANT II – 1 POST
POST CATEGORY(S) ENGINEERING AND CONSTRUCTION
EMPLOYER Tanga Urban Water Supply and Sanitation Authority(Tanga-Uwasa)
APPLICATION TIMELINE: 2021-04-12 2021-04-26
JOB SUMMARY N/A
DUTIES AND RESPONSIBILITIES
- Provides information to would-be customers on the procedures and systems for accessing the Authority’s services and assists them to access such services;
- Attends to customer complaints, and if necessary directs customers to appropriate officers who can handle the complaints;
- Provides information on the Authority’s services to walk-in customers;
- Distributes the Authority’s publications and brochures to walk-in customers and would-be customers;
- Keeps a proper log on all complaints received and the manner in which such complaints have been dealt with;
- Appraises the Assistant Customer Services Officer on all complaints that have not been solved to the satisfaction of customers;
- Provides information to would-be customers in the field on the procedures and systems for accessing the Authority’s services and assists them to access such services;
- Appraises the Assistant Customer Services Officer on all complaints that have not been solved to the satisfaction of customers;
- Performs such other related duties as may be assigned by the Customer Services
Manager from time to time
QUALIFICATION AND EXPERIENCE
Holder of Form 1V/VI certificate with Trade Test Grade One/Level III in Plumbing/Pipe Fittings or any other relevant qualificationsfrom a recognized Institution.
REMUNERATION Attractive remuneration package in
The deadline for submitting the application is 26 April 2021
Monday, April 19, 2021
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Nafasi za kazi 2019